Terms of service:

Effective Date: January 1, 2025

Welcome to Ten41 Media. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service ("Terms"). Please read these Terms carefully before engaging with our services.

1. Acceptance of Terms

By using our website or engaging our services, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement. If you do not agree to these Terms, you must not access or use our services.

2. Services Provided

Ten41 Media offers media production services, including but not limited to video production, photography, and digital content creation. Each project is customized to meet the specific objectives of our clients. Deliverables, timelines, and terms may vary based on individual project needs and will be detailed in a written agreement or project proposal.

3. Payment Terms

  • Retainer Fee: A 50% retainer is required upon contract signing to cover upfront expenses and secure the production schedule.

  • Final Payment: The remaining 50% is due upon delivery of the first round of edits.

  • No Refunds: All payments are non-refundable. If the client cancels the project, the retainer fee will be retained to cover work already performed.

  • Late Payments: If payment is not received on time, Ten41 Media reserves the right to pause or halt work on the project until payment is received.

4. Intellectual Property & Deliverables

  • Ownership of Content: Unless otherwise agreed upon in writing, Ten41 Media retains ownership of all intellectual property rights to the created content. Upon full payment, the client is granted a non-exclusive, perpetual, and worldwide license to use the delivered content for the purposes specified in the service agreement.

  • Deliverables: Specific deliverables, usage rights, and timelines will be outlined in the service agreement. These terms may vary based on the unique requirements of each project. Any additional use, distribution, or alteration of the content may require written approval from Ten41 Media.

  • Revisions: The revision process, including the number of revisions included, is project-dependent and will be detailed in the service agreement. Additional revisions may incur additional fees.

5. Cancellation and Refunds

  • No Refunds: All payments are non-refundable. If the client cancels the project after the retainer is paid, no refund will be issued.

  • Client Cancellations: If the client cancels the project after work has begun, the client will be responsible for paying for any work completed up until the point of cancellation.

  • Delays Due to Client: If delays occur due to client feedback or approval processes, Ten41 Media is not liable for any resulting impact on delivery timelines.

6. Customization of Terms

At Ten41 Media, we understand that no two projects are the same. To meet the unique goals and objectives of our clients, some terms, timelines, or deliverables may be adjusted on a case-by-case basis. Any such adjustments will be detailed in the project-specific service agreement.

For law enforcement agencies, we recognize the importance of confidentiality, professionalism, and adherence to any specific legal or operational requirements. Ten41 Media will work to ensure that all services align with the unique needs and expectations of these organizations.

7. Limitation of Liability

Ten41 Media is not liable for any indirect, incidental, or consequential damages arising from the use of our services, including delays or technical issues beyond our control. Our liability is limited to the total amount paid by the client for the specific services rendered.

8. Confidentiality

Both parties agree to keep sensitive or proprietary information shared during the project confidential unless disclosure is required by law or necessary for project execution. This includes project details, business information, and any intellectual property.

9. Third-Party Services

We may use third-party services or tools (such as stock footage, music licenses, or hosting platforms) to facilitate the production of your project. Ten41 Media is not responsible for issues or delays caused by third-party platforms or services.

10. Governing Law

These Terms shall be governed by the laws of the United States. As Ten41 Media operates across multiple states, the laws of the state in which the client is based, or where the project is primarily executed, may apply depending on the specific situation.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on our website, and continued use of our services will constitute acceptance of the updated Terms.

12. Contact Information

For any questions or concerns regarding these Terms of Service, please contact us at:

Ten41 Media
Email: trent@ten41media.com
Phone: 254-855-0653